Frequently asked questions

Here you can check the frequently questions in the anonymous reporting channel of iPlan Gestión Integral S.L.

Can I report a work situation if I do not belong to the company?

Yes. The channel is open for different actors in the business ecosystem to help detect illegal activities. In any case, if they are complaints about the service offered, there are other channels enabled to submit such complaints.

How can I increase anonymity when reporting?

Some tips to achieve maximum anonymity, in addition to informing that the report is anonymous are:

  • Make sure that the communication description does not include information that is easy to identify you with. The same applies to the documents you attach as possible evidence.
  • Do not report from a computer connected to the company network, including a mobile phone connected to the corporate Wi-Fi. Ithikios does not record information, but before reaching our systems it must go through the control systems themselves such as proxies or firewalls and there may be configurations that allow us to know to which services it connects.
  • You can use the open source TOR browser, which anonymizes the IP address.

I lost my password to check the status of the report, what can I do?

Unfortunately, and for security reasons, only the whistleblower knows your access code and password. If you lose any of them, you will not be able to follow up on the communication, that does not mean that the communication does not follow its course, simply that you will not be able to see how it is progressing, nor provide more information if the company requires it.

If there is an emergency, should I use this channel?

No, this channel is not intended to manage urgencies or emergencies. Contact the authorities or emergency services in this case.

Is anonymity guaranteed in the complaint?

In the reporting process you can decide whether to report your personal data or not. If you choose not to do so, you will need to set up your own follow-up through the whistleblowing channel to see progress and resolution. The channel will offer you a username and password to access the progress of the complaint. The channel is independent of the company and does not record information of the IP from which it connects.

Is there a code of ethics in which to review the conduct that can be reported?

Yes. You can review the code of ethics from here.

What is the Iplan Whistleblowing Channel?

It is a means of communication that Iplan makes available to all those defined groups with access to this Channel. Through this means you can send communications referring to the areas of application of the Code of Ethics or any other policy and internal standard of application of Iplan. A series of categories have been defined that help to classify communications by area, thus facilitating their management and the completion of data collection forms.

Who handles complaints?

The Compliance Officer initiates the corresponding investigations. If deemed necessary, it will be done in conjunction with the Compliance Committee and/or external. Persons involved in the investigation are also subject to the duty of confidentiality and the privacy policy.